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Contents
Contents
Index
Write A Better FM
Rich Bowen
Contents
RTFM
Technical mumbo-jumbo
Define your Audience(s)
Print vs. Online Documentation
Listening to the Customer
Handling Translation
Freqently Answered Questions
Document Organization
Tutorials
The Manual
FAQs
Examples
Documentation Formats
Choosing a source format
Involving the Community
Developers
Users
IRC
Mailing Lists
Making People Welcome
Maxims
Anticipate misconceptions, and gently correct
Strong leadership from an opinionated writer
Encourage customers to upgrade
Index
About this document ...
Rich Bowen 2010-05-14
